My Toll Experience


As a result of all of the water, the mold levels in my basement are significantly elevated.  (See Pinpoint Report and photos.)  This renders the basement essentially uninhabitable – even my pets cannot go down there without experiencing serious respiratory problems.

The mold has already been remediated by professionals three times, but it keeps coming back.  I have been advised by two concrete specialists that the only way to get rid of the mold permanently is to replace the concrete in the basement walls, and to ensure that the new concrete is properly reinforced with rebar to prevent future cracks.

Many of the other Toll Brothers homeowners with whom I have been in contact have also had problems with wet basements and mold.  In some instances the problems have been so serious that the homeowners have had to abandon their homes because of the severity of the health problems caused by the mold.  In all of these cases, Toll refused to do anything to address the problems.  In one instance, in California, Toll foreclosed on the house as soon as the owner moved out, and then sold the house to someone else without addressing any of the problems.  They have done this at least once here in NJ, as well. (See Related Articles.)

In addition, when I reported the problems to the N.J. State Department of Health and Senior Services, I was advised by a state employee that wet basements are a common problem with Toll Brothers houses all over the state. 

I believe that Toll knows when it sells their houses that there will be problems with water in the basements.  In 2011, I interviewed a former Toll Brothers employee whose primary responsibility had been pumping water out of the basements of Toll Brothers houses immediately prior to the closing dates.  The interview is just 18 minutes long, and well worth watching if you are still considering buying a Toll Brothers house, new or previously owned.  You can watch it here: I believe it will help you make a far more informed decision.

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